Privacy Policy 7eleven888

1.1 Information You Provide Directly

During the registration process and use of the 7eleven888 platform, we collect information you provide voluntarily, including:

• Full name as stated in your identification document.
• Date of birth (for age verification purposes).
• Email address and mobile phone number.
• Current residential address.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Copy of identity document (MyKad, passport) for KYC verification.
• Username and password (passwords are stored in hashed form — never in plain text).

1.2 Information Collected Automatically

While you browse our platform, our systems automatically record the following technical information:

1.3 Information from Third Parties

In certain situations, 7eleven888 may receive information about you from trusted third-party sources, such as identity verification service providers, payment processors and fraud prevention agencies. This information is used solely to complete the KYC process and protect platform security.

7eleven888 uses your personal information on lawful grounds and for transparent purposes. Below is a full breakdown of how your data is used:

2.1 Account Management & Services

Your information is required to create and manage your account, process deposits and withdrawals, verify your identity during login, and allow you to enjoy all features of the 7eleven888 platform seamlessly.

2.2 Security & Fraud Prevention

Technical data such as IP addresses and usage patterns are continuously analysed by our systems to detect suspicious activity, unauthorised login attempts and any form of fraud. This protects you and all members of our platform.

2.3 Regulatory Compliance (KYC/AML)

As a law-compliant platform, 7eleven888 is required to maintain transaction records and conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Your data helps us fulfil these legal obligations.

2.4 Communication & Customer Support

We use your email address and phone number to send important account notifications, respond to customer support inquiries, and inform you of any changes to our services.

2.5 Marketing (With Your Consent)

If you have given your consent, we may send you promotional information, bonus offers, and the latest updates related to 7eleven888. You may withdraw this consent at any time through your account settings or by contacting our support team.

7eleven888 does not sell, rent or disclose your personal information to third parties for their commercial purposes. However, there are limited situations where sharing information is necessary and legally permissible:

3.1 Trusted Service Providers

We work with carefully selected service providers, including payment processors (DuitNow, FPX, Touch 'n Go), identity verification service providers, and server hosting companies. All providers are bound by strict confidentiality agreements and may only process your data under our instructions.

3.2 Legal Requirements

We may disclose your information to authorities when required by law, court order, or direction from a legitimate regulatory body. In such situations, we will notify you in advance to the extent permitted by law.

3.3 Protection of Legitimate Interests

If we have strong grounds to believe your account is involved in fraudulent activity, money laundering, or other criminal conduct, we reserve the right to share relevant information with the appropriate investigative authorities.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and ensure a smoother, more personalised user experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous data on how users interact with our platform for analysis and improvement purposes.
• Functional Cookies: Saves your preferences such as language, currency, and display settings so you do not have to re-enter them each time.
• Marketing Cookies: Used (with your consent) to display relevant ads and measure the effectiveness of our promotional campaigns.

4.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the 7eleven888 platform.

5.1 Data Retention Period

7eleven888 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by law. In general:

• Active account data is retained for the duration of your membership.
• Financial transaction data is retained for a minimum of 7 years in accordance with AML regulatory requirements.
• Security logs are retained for 2 years for investigation purposes.
• After an account is closed, your data will be deleted or anonymised within 90 days, unless there is a legal requirement to retain it for longer.

5.2 Technical Security Measures

7eleven888 implements comprehensive security layers to safeguard your data:

• 256-bit SSL/TLS encryption for all data transmissions.
• Passwords are hashed using a strong bcrypt algorithm.
• Database isolation with role-based access controls.
• Round-the-clock security threat monitoring by our cybersecurity team.
• Periodic penetration testing conducted by independent parties.
• Encrypted data backups stored at geographically separate locations.

As a 7eleven888 user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our privacy team via our support email. We will respond within 14 business days. For complex cases, we may require up to 30 days and will notify you accordingly.

As part of its global operations, 7eleven888 may transfer your personal data to countries outside Malaysia. When such transfers occur, we ensure equivalent protection is provided to your data through recognised mechanisms, including:

• Data processing agreements compliant with international data protection standards.
• Use of standard contractual clauses approved by the relevant regulatory body.
• Transfers only to countries deemed to have an adequate level of data protection.

You may contact us for more information about the specific protection mechanisms we use for any cross-border data transfers relating to your account.

The 7eleven888 platform is strictly limited to individuals aged 18 years and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected personal information from a child, we will immediately delete that information and close the relevant account. If you, as a parent or guardian, find that your child has registered on our platform, please contact us immediately so that appropriate action can be taken.

The 7eleven888 platform may contain links to third-party websites or services in certain contexts. Please note that this privacy policy applies to our platform only.

We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit. 7eleven888 has no control over the content or privacy practices of those third parties.

7eleven888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any changes will take effect immediately upon publication of the latest version on this page.

For significant changes, we will notify you via your registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the 7eleven888 platform after the effective date of those changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 7eleven888 privacy team is ready to assist you.

You can reach us via the live chat available on our platform 24 hours a day, 7 days a week, or by emailing our support team at:

We are committed to responding to all privacy-related inquiries within 3 business days. For formal requests relating to data rights such as access, correction or deletion, the response period is up to 14 business days.

You may also visit the FAQ us for answers to frequently asked questions about privacy and account security.